Job Description :
L1 Support Engineer// Service Desk- Cincinnati OH

Take calls, provide resolution to the reported issues
Enhance customer experience
Main responsibility: Provide level 2 support for application messaging, network and desktop related issues. Troubleshoot and resolve escalated incidents
Technical Competencies: Outlook issues, Lotus Notes, Missing email access, password reset, active directory
Need someone experience in troubleshooting, messaging, network, outlook, desktop and application related issues.