Job Description :
Security Tools (Mcafee Web gateway/Websense) Level3 Support-Chicago, IL

Ability to test, configure, deploy, install, implement, maintain, patch, upgrade, refresh, administer and support the following technologies
o McAfee Web Gateway
o Squid Proxy
o Websense Web Gateway
Excellent Troubleshooting Skills on Proxy and Web gateway
Co-ordination with multiple stake holders / Third party Vendors for break-fix.
Excellent listening skills & ability to communicate clearly and fluently in English
Must be able to lead and participate in outage calls
Create the Standard Operating Procedure and update the knowledge database documentation whenever required
Participate in daily/ weekly/ monthly/ customer / internal meetings and provide activities report.
Work with offshore team and ensure deliverables are delivered on time
Able to create policy and procedure manual
Ability to present reports to all level of clients, internally and externally
Excellent organizational & communication skills
Ability to adapt and influence in a rapidly changing environment
Strong interpersonal, communication, organization and follow-through skills
Ability to understand customers’ expectations and implement new technologies