Job Description :
Security Tools (McAfee TIE/ATD) Level3 Support-Chicago, IL

Technical Responsibilities:

Ability to test, configure, deploy, implement, maintain, administer and support the following technologies
o McAfee Threat Intelligence Exchange experience (TIE)
o Experience in threat detection configuration
o Experience in Troubleshooting McAfee Threat Intelligence Exchange issues
o Experience in Advanced Threat Protection and how ATD works and interacts with Network Security Platform.
o Reporting and monitoring of Threat
Excellent Troubleshooting Skills on Cisco Firewalls/IPS/VPN
Flexibility to work in shifts for 24x7 support
Co-ordination with multiple stake holders / Third party Vendors for break-fix.
Excellent listening skills & ability to communicate clearly and fluently in English
Must be able to lead and participate in outage calls
Create the Standard Operating Procedure and update the knowledge database documentation whenever required
Participate in daily/ weekly/ monthly/ customer / internal meetings and provide activities report.