Job Description :
Job Title: IT - Technology Architect (IVR, CTI)
Primary Skills: IT - Technology Architect, Networking, Contact Center Telephony
Location: Plano, TX
Duration: 2 Months + Extension Possible

NOTE: Need VISA copy and a copy of Passport (or) Passport Number along with a valid Photo ID for submission of resume. US Citizens, Green Card holders and TN holders are encouraged to apply.

Job Description:
Job details:
1. Resource with knowledge on SDLC lifecycle with having performed Architect role and responsibilities in a multivendor environment.
2. Responsibilities will include Problem definition, Solution Evaluation and Recommendation, Product/Solution development, documentation etc
3. Good with Oral and written communications
4. Hands on experience on Contact Center technologies like call routing, IVR, CTI.
5. Knowledge on Telephony infrastructure - IP, VoIP.
6. Hands on IVR development experience will also be required.
7. Knowledge on Cloud Contact Center solutions will be an added advantage.

Education Requirement: Bachelors degree
Years of Experience: 9+ years of exp
Soft Skills Requirement: Good Oral and Written communications