Job Description :
Hello ,

Greetings of the day!!

Hope you are doing good. I came across your profile and I was wondering if you would be interested in a new job opportunity. I have enclosed the job description for your review, if you find this of your interest and it matched your skill set then please share your updated profile.

Job Title: SAP CRM Consultant
Location: Houston, TX 77005
Contract: Long Term

Job Details:
Anchor different phases of the engagement including business process consulting, problem definition, discovery, solution generation, design, development, deployment and validation; guide teams on project processes and deliverables; contribute to effort estimation and proposal development, client training and internal capability building with the objective of providing high-quality and value-adding consulting solutions to customers within the guidelines, policies and norms.

Release Comments: For the SAP CRM call center project we will need a resource with the following skill set experience.

CRM and Contact Center experience is a must:

a. Experience with Setting up Interaction Center
b. Experience with Setting up CRM Service with integration to ECC Service requests
c. Experience with Setting up Integration to SAP Contact center
a. Experience with Service processes.
3. SAP Contact center
a. Experience with Setting up for multi-level support call routing
b. Experience with Setting up for skill based routing
c. Experience with Setting up for Region based routing
d. Experience with Setting up for Voice, Email and Chat
e. Experience with assisting/Setting up the instance and guiding basis resources on set up
f. Experience with SAP Contact center integration with Cisco Call Manager
4. SAP CRM Middleware
a. Experience with Setting up Master data integration
b. Experience with Setting up Transactional data integration
i. Sales
ii. Service
c. Experience with Setting up Enhancements for custom functionality
5. Data migration/loads
a. Experience with setting up data migration from Non SAP systems for master data
i. Experience with Setting up and executing LSMW for data loads

Looking forward to working with you.

Client : N/A