Job Description :
Position : McAfee-Gateway
Duration : Fulltime position
Location : Atlanta, GA

Job description :-
McAfee- End Point -Level Three L3 (Job Description)
Must have 6-8 years’ experience with End-point Security – McAfee EPO .
Must have experience in working with Mcafee VSE 8.7i, VSES 1.0 and higher version
Must have experience in working with Mcafee HIPS and DLP agent
Must have experience in Symantec full disk Encryption (PGP)
Must have team management and customer interaction skills
Should have good understanding of End-point Security portfolio.
Must have exposure in defining SLAs
Must have expertise in defining Standard Operating Procedures
Must have expertise in Remote Infrastructure management for network and information security
(1 To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
(2 Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
(3 To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(4 To adhere to quality standards, regulatory requirements and company policies
(5 To provide support for on call escalations and doing incident & problem management
(6 To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team

Client : HCL America