Job Description :
Create Process related documents.
Create How-To and Quick Reference guides.
Build a consistent format for a series of documents.
Create customer communications and knowledge base articles.
The documents and communications will address the use and administration of MS Outlook and MS Office, in support of move to O365.

Skills: Experience:

Minimum of one year professional experience in creating technical or quality documentation.
Demonstrated experience with MS Word, with a focus on inclusion of text and screen shots in documents.
Ability to extract salient points from discussions and documents to build customer communications.
IT and technical knowledge ­is not required, subject matter experts in house to provide those details and direct the activities needed.