Job Description :

Primary Skill: Business Analysis
Project Comments
This is a 6 month contingent assignment that may be extended.

2 projects requiring full-scale requirements elicitation to replace our DTMF-based IVR with a mixed Natural Speech and Directed Dialogue environment.

Required Skills

Requisition Comments

This position will be to elicit full-scale requirements for 2 projects under the same area. Someone with a background in multiple Telephony platforms would be preferred.

As part of this role, the resource will be responsible for interviewing all constituencies to elicit requirements to evaluate our entire Telephony stack.

Resource should have knowledge in the following areas:
- Business Analysis
- Requirements elicitation

Technical Knowledge:
- Telephony
- Call Center Workflow
- Interactive Voice Response (IVR)
- Speech Enabled IVR
- Speech Enabled IVR
- Natural Language Processing (NLP)
- Directed Dialogue Environment