Job Description :
Dear Candidate,

We have an urgent opening for Service Now Business Analyst and I have sent you a job description please go through it and let me know if you are comfortable with it and also send me your consultant''s updated.

Role: Service Now Business Analyst
Location: Ann Arbor, MI Area
Long-term contract.
Phone then F2F

The Business Analyst works with stakeholders from all business units and related third parties to define and document business process and software requirements for technology initiatives including in-store point of sale systems, above store menu management systems, and online web reporting systems. The Business Analyst is responsible for communication and collaboration between the business and I.T.

Accountable for the functional design of software development projects.
Leads the collaboration with business customers to identify requirements, communicate the business vision, documents risks and assumptions, develop the solution scope, and estimates cost and timings.
Decompose, refine, and document requirements using appropriate graphical & textual techniques, including use cases, diagrams, process models, wireframes, functional and technical specifications.
Translates user requirements into specifications, and business use cases.
Participates in architecting the logical design of the system with the technical team, including screen design and specifications, data modeling, and documentation of logical processing flows.
Participate in QA process.
Works closely with the Project Managers for overall coordination of project activities.
Communicate new requests received from the client to the project leadership teams.
Facilitate working sessions to drive and define new requirements or changes.
Develop business relationships with key representatives from Domino’s corporate, franchise and international organizations.
Solicit feedback on design, functionality, and priority of new features from business representatives.

At least 5 years’ experience as a BA on the ServiceNow platform with experience in at least the following modules: Incident, Request, Change, Problem, and Knowledge
At least five years of experience with business and technical requirements analysis, business process modeling/mapping, methodology development and data modeling.
Experience in at least two large scale ServiceNow implementations
Demonstrated understanding and experience using Agile methodology
Superior oral and written communications skills.
Proven experience designing and executing User Acceptance Testing
Proven experience designing and executing End User Training
Demonstrated experience working with and a deep understanding of CMDB
Ability to create systematic and manual operations procedures in both technical and user-friendly language.
Demonstrated effectiveness in a fast-paced rapidly changing environment.
Strong active listening skills.
Excellent organization and management skills.
Ability to work collaboratively on multi-disciplinary teams.
Ability to multitask on a variety of projects.
Experience in Helsinki a plus
Experience with implementing ServiceNow Mobile a plus
Experience with the HR Module a plus
Experience with systems integration a plus