Job Description :
Interview mode: Phone and SKYPE for non-local
Location: Tulsa, OK 74145
5 years of experience
Must be a US citizen since the candidate will need to get a security clearance when he/she is hired.


DUTIES:

Candidates must possess a strong customer service oriented work ethic. Successful candidates will need to have a diverse technology background coupled with outstanding communication skills and be highly customer service oriented.
Responsibilities include Manage the new client on-boarding process and participate when necessary. Act as point of contact both to the client within our organization and within our organization to the client.

Assist with Central services help desk tickets when not dispatched to customer sites.
Track all customer interactions in ticket system.
Perform and develop site assessments of the current environment.
Participate in annual strategic technology plan and budget for each client.
Perform & prepare weekly, monthly and quarterly reports around IT Support in