Job Description :
TechOps - Operations Analyst (F2F Interview Required)
Reston VA
3 Months to Hire (Contract to Hire)

Strong data analysis skills with Production support. Advanced SQL skills. Do not send candidates if they cannot write advanced SQL code.

Job Description:
Position Summary
The Technical Operations Group is primarily responsible for the smooth operation of systems and the data interchanges with our vendor partners.
The main role of the Operations Technical Engineer is to investigate and diagnose issues , data, and processes as a part of production support team. This work includes researching the problem, identifying root cause, developing and executing workarounds and documenting the work. When appropriate, the Operations Technical Engineer will help to develop tools to facilitate implementation of workarounds. In the course of performing these duties, the Operations Technical Engineer will frequently interact with business and technical professionals in other departments as well as individuals from vendors used by the Client

Analyze and understand applications in order to diagnose and resolve problems that occur with them.
Interact with Business users, Technology staff and Vendor partners to support and troubleshoot operations.
Assist in the development and maintenance of the procedures to manage and ensure successful operations of systems.
Support development efforts related to vendor data flows and operational data quality. Work with the business process owners, vendors, and Technology staff to ensure that data requirements are well understood and documented.
Develop, enhance, and maintain process and issue documentation.
Demonstrate continuous effort to improve operations, streamline business processes, and working cooperatively and jointly to provide quality member service.
Facilitate the restoration efforts for all high severity and high impact incidents sometimes requiring off-hours support.
Manage incident communications across a diverse audience up to and including senior executives.
· Document, maintain, and communicate information specific to incident management initiatives including: Incident Management (IM) processes, standard operating procedures, service level agreements, incident response metrics and incident review sessions.
Maintain open communications with business process owners keeping them aware of operational situations that may impact their respective areas.
Perform proactive problem management and incident trending to eliminate future incidents.
Assist in the development of tools to support operational processes.
Should be willing to support off hours.

Required Skills:
Bachelor’s Degree in engineering, operations, or related technical field. (or equivalent experience)
5 years of experience in operations or data analyst in production support or systems design/development roles
Experience troubleshooting enterprise software or technical services
Advanced database knowledge is necessary including the ability to write SQL statements including Oracle PL/SQL, knowledge of relational database concepts and methods of database access.
Familiarity with Linux/Unix and shell scripts
Additional Requirements
Strong analytical thinking and structured problem solving skills, and knowledge of analytical tools.
Solid organizational, time and task management skills
Ability to work closely with highly technical database, development and infrastructure staff including high degree of comfort with IT artifacts and terminology (e.g. E-R diagrams, data dictionaries, interface specifications use cases)
Ability to effectively communicate complex issues in writing and orally at appropriate levels of detail for business stakeholders and technical teams.
Flexibility and desire to quickly adapt to new methods, situations, and various requirements
Understanding of and experience with software development and deployments
Ability to effectively handle multiple situations simultaneously
Highly collaborative individual with ability to influence others and build strong professional relationships.

Preferred Skills:
Able to lead the production issues across multiple teams
Excellent communication skills

Bachelor’s Degree in engineering, operations, or related technical field. (or equivalent experience)