Job Description :
Job Description
CRM Project Manager / Business Analyst
Job Purpose: Direct CRM planning, execution and completion of large scale, technically complex programs and projects. Provide project management leadership for one or more multi-disciplined project teams comprised of technical and subject matter experts, engineers and project managers working in different phases of CRM projects. Facilitate the monitoring, analysis and change management of critical business processes to ensure alignment with CRM project. Provide liaison services between functional user and technical systems groups in the development or modification of typically complex information systems. Lead in definition of user business requirements and assure they are appropriately addressed in application implementation.
Major Responsibilities:
· Strong understanding of CRM capabilities and limitations and can clearly communicate those to C suite level audiences as well as technical teams.
Lead multiple projects including planning activities associated with prioritized projects, working with project support functional and project teams to define goals, objectives, scope, schedule estimates, resources and costs for timely completion.
· Direct project execution through continual coordination of planning, tasking, performance reporting, change control, risk management, stakeholder management and issue management.
· Deliver project status reports and presentations to C Suite level audiences as well as technical teams.
· Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations.
· Effectively coordinate with onsite, contract, and remote technical and functional team members.
· Facilitate the development and maintenance of specifications and test plans associated with system or application function, development, implementation, and/or modification.
· Lead the testing of new or modified systems or processes.
Provide communications link between user, technical, and QA groups.
Prepare reports and other documentation related to project assignments.
Advise project team and stakeholders of the health of critical business processes impacted by project initiatives.
Lead and coordinate with project management staff, functional analysts, and report writers to ensure business processes and project initiatives are aligned with the overall strategy of the project.
Perform other related duties as assigned.
Basic Qualifications:
Education: Bachelor''s degree Degrees preferred: Bachelor''s degree in Business, Computer Science or Information systems, or related field.
Work Experience: Four or more years job related experience.
Certifications: N/A
Skills: This job requires the ability to lead and coordinate with business/technical/data analysts, IT developers, and project management staff; excellent ability to understand processes from a narrow context (daily tasks and operations) to a wide context (strategy, initiatives, and goals); Highly seasoned skills with project management, business process management, matrix management concepts, written and spoken communications. Expert level of knowledge in agile methodologies, scrum preferred. Comfortable with heavy involvement in CRM prototype building, demonstrating and user acceptance test planning.
Preferred Qualifications:
Preferred Education: Master''s degree.
Preferred Work Experience: Four or more years of experience working with a CRM or cloud application development projects on an Administrative or Development Level.
Preferred Certifications: Project Management Professional (PMP), SCRUM, and Business Process Management (BPM), Certified Scrum Master (CSM)
Preferred Skills: Experience working in higher education Project management experience in mid-size CRM System Implementation & Adoption; specifically, Salesforce in one or more of the following areas:
o Sales Cloud
o Service Cloud
o Pardot or Marketing Cloud
o Communities and Mobile
o platform development
Additional Information: N/A
Impact & Influence: This position will interact on a regular basis with: Unit senior leadership, data stewards, system owners, Technology Governance Committee, Cyber Security, and Enterprise Info Systems. This position typically will advise and counsel: Unit senior leadership.