Job Description :
I have the following in Atlanta, GA. Please let me know the following details if you wish to pursue this opportunity:

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Location: Atlanta, GA
Salary range offered: $60K - $70 K

Sr. Support Engineer

As our Sr. Support Engineer, you will need to have the technical aptitude to understand the platform and the solution built, debug issues in join client debugging sessions to identify the root cause of issues and have the communication skills to interact with an off shore team.

Key Responsibilities

Handle production support issues and recreate/verify issues in partnership with clients – needs to be technically hands on with the ability to work onsite with clients if needed
Own the escalation of tickets internally as well as on the clients side, as needed
Track and summarize issue and release tasks through resolution
Document and communicate any design / architectural changes because of the identified issues internally
Act as a point of contact for the clients to get updates on production issues
Work with off shore team to retrieve server logs as well as other debugging information
Resolve issues and in some cases work with the off shore team to articulate the issue, analysis and the fix that needs to be done to get the issue resolved
Act as the QA for fixes made before communicating the root cause and fix back to the clients
Keep the ticketing system updated at all times

About You

4-6 years minimum experience as a developer or technical support engineer
Ability to quickly learn new technology
Able to diagnose and solve hardware/software faults
Strong analytical and troubleshooting capabilities
Outstanding customer service skills - articulate with ability to communicate effectively with technical resources in any organization
Able to transform complex issues into easy to understand instructions
Experience in working with a off shore team
Experience in working with clients to recreate issues as well as walk through the app design to enable debugging the cause of an issue
Experience in working with ticketing system
Experience managing Java applications with a thorough understanding of how to trace through debug logs
An understanding JAVA and JavaScript development languages
An understanding of XML, JSON based messaging
Windows / Linux scripting experience a plus
Knowledge of IOS software is plus
Experience working on QA teams
Familiarity with Web Services architecture
High level understanding of networking/firewall infrastructure
Familiarity with network/traffic monitoring tools
Understanding of device management tools MDM such as AirWatch, Citrix