Job Description :
Security Tools (Firewalls/IPS/F5 ASM) Level3 Support - Chicago IL

Technical Responsibilities:
? ? ? ? Ability to test, configure, deploy, install, implement, maintain, patch, upgrade, refresh, administer and support the following technologies
o Cisco ASA Firewalls/VPN/firewall Auditing/AMP/IDS/IPS
o F5 Web Application Firewalls
o Mcafee Web Gateway
o Mcafee Mail Gateways
? ? ? ? Excellent Troubleshooting Skills on Cisco Firewalls/IPS/VPN/F5 ASM
? ? ? ? Excellent Troubleshooting Skills on Mcafee Web/Mail Gateway
? ? ? ? Flexibility to work in shifts for 24x7 support
? ? ? ? Co-ordination with multiple stake holders / Third party Vendors for break-fix.
? ? ? ? Excellent listening skills & ability to communicate clearly and fluently in English
? ? ? ? Must be able to lead and participate in outage calls
? ? ? ? Create the Standard Operating Procedure and update the knowledge database documentation whenever required
? ? ? ? Participate in daily/ weekly/ monthly/ customer / internal meetings and provide activities report.
? ? ? ? Follow Compliance and Regulation policy of TCS and Customer
? ? ? ? Understand the SLA and ensure the SLAs are met as per the TCS agreement with customer
? ? ? ? Work with offshore team and ensure deliverables are delivered on time
? ? ? ? Able to create policy and procedure manual
? ? ? ? Ability to present reports to all level of clients, internally and externally
? ? ? ? Excellent organizational & communication skills
? ? ? ? Ability to adapt and influence in a rapidly changing environment
? ? ? ? Strong interpersonal, communication, organization and follow-through skills
? ? ? ? Ability to understand customers’ expectations and implement new technologies
? ? ? ? Develop and maintain a relationship with clients
? ? ? ? Responsible for customer satisfaction
? ? ? ? Produce and maintain detailed technical documentation for assigned tasks and projects
? ? ? ? Demonstrate ability to work effectively in a team environment
? ? ? ? Create design and support documentation
? ? ? ? Offer ideas for quality and process improvements that align with the organization''s goals
? ? ? ? Assist in the implementation of best practices, processes and tools