Job Description :
Hello Daniel
Hope you are doing good.
Please have a look at requirement and if you are interested revert me back with your contact number and updated resume.

DURATION:12+ months
INTERVIEW: Face to face

Great opportunity to join a well-established Hedge Fund in Midtown NY. Looking for someone who loves to support end users via phone, remote and email support and let their customer service shine.
Looking for someone who is very professional, excellent customer service and a real team player. Shift is 10am-7pm.
Must be clean cut, well spoken, and have a go-getter attitude.
The Level 1/2 IT Support Specialist will:
Provide first and second line support for any information technology issues and problems.
Provide assistance by phone, email and/or using a ticket management system and deskside support as needed.
Track issues to resolution.
Update the internal knowledgebase with issue resolution details.
Perform password resets and re-certify tokens.
Support computers, laptops, tablets, smart phones and applications.
Monitor and escalate alerts from antivirus systems.
Monitor backup system alerts and escalate errors.
Manage critical incidents.
Escalate problems as required to Tier 2 and Tier 3 support teams.
Quickly and accurately determine incident scope and impact.
Follow up on tickets at pre-defined intervals until resolved.
Update daily status reports and shift handover reports.
Act as a liaison between customers and technical escalation teams
Shift 10am-7pm