Job Description :
Job Title: IVR system Engineer

Location: Middletown, NJ

Duration: 6 Months + Ext Possible
NOTE: Need VISA copy and a copy of Passport (or) Passport Number along with a valid
Photo ID for submission of resume. US Citizens, Green Card holders and TN holders
are encouraged to apply.

JOB DESCRIPTION:

* IVR system Engineer Interface with clients including Enterprise and Government
Solutions clients, Lead requirement and design meetings, Gather technical specifications
and business requirements, Develop technical system requirements, Address client

inquiries and investigations, Provide technical documentation, Report project status
to Project manager, Escalate technical and project issues to project manager, Responsible
for execution of module by ensuring developers are meeting deliverables, coding

Must Haves Skills:

* Interface with clients including Enterprise and Government Solutions clients,
Lead requirement and design meetings, Gather technical specifications and business
requirements, Develop technical system requirements, Address client inquiries and

investigations, Provide technical documentation, Report project status to Project
manager, Escalate technical and project issues to project manager, Responsible for
execution of module by ensuring developers are meeting deliverables, coding to standards/architecture,

understand/adhere to change, defect and release management, Addresses client inquiries
and investigations during and after the development lifecycle, Meets with clients
onsite when required

Nice to Have Skills:

* Avaya, Genesys, Cisco Cross platform knowledge
Education/Certifications (Required)

* Bachelor of engineering
* Contact Center Certifications, Avaya, Cisco, Genesys.