Job Description :
US Tech Solutions is seeking a “Help Desk Analyst” for a 06 Months Contract to hire position with a client in Omaha, Nebraska.

Responsibilities:
Troubleshoots problems and provides or obtains a timely resolution
Answers calls related to PC and host applications, hardware capabilities and connectivity problems
Understands established service level agreements, and effectively works to meet or exceed those standards
Windows 7, MS Office 2010, Remedy Ticketing System, Mobile Platforms
Develops and maintains effective partnerships across the organization and is able to influence management, peers, and customers through an inclusive style and recognition of their abilities and knowledge.
Balances individual and team responsibilities.
Exhibits objectivity and openness to others’ views.
Gives and welcomes feedback.
Practices good listening techniques.
Maintains a positive attitude.
Takes ownership for situations
Demonstrates an attitude of cooperation and attention to customer needs and skill level through superior telephone skills.
Calms frustrated callers and is recognized by customers as helpful.
Recognizes the importance of timely and accurate responses and be aware of development schedules and releases that impact the customer.
Anticipates the impact of changes on the customer and takes action to minimize that impact.
Works to ensure that the team meets service level goals as set by management and agreed to by the customer.

Requirements:
3-5 years of experience.


If you have the described qualifications and are interested in this exciting opportunity, apply today!

Benefits of Working with US Tech Solutions:

As a US Tech Solutions consultant, we are proud to offer access to the following benefits:
Medical and dental insurance
Bi-weekly payroll
401k plan
Account and Delivery Manager for client support
Successful re-marketing program
Referral program with the opportunity to earn additional income

About US Tech Solutions:

US Tech Solutions is a new age leading total talent solutions provider. Our current revenues are in excess of $140 Million annually. Our staffing solutions include multiple labor categories like IT, Scientific, Clinical, Engineering, Finance, and Professional. We currently support over 80 Fortune 500 clients and are a top supplier in various contingent labor programs. We have established a COE for delivery in each labor category. We have multiple customers across verticals including Finance, Pharma, Healthcare, Utility/Energy, Insurance, Public Sector, Telecom and Technology/SI. US Tech recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and goals. To learn more about US Tech Solutions and to view all our available career opportunities, please visit us at .

“US Tech is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”

Thank you for your time.
Rahul Girdhar
US Tech Solutions