Job Description :
Job Description:
· Enhancement of Service Request Management in CA Service Desk Manager.
· Enhancements of Change Management, new Simplified Change Request form Group for Support Analysts.
· Enhancement in Self Service Change Request for Employee CR
· Implementation of security for Sensitive data in CA Service Desk.
· Implementation of Notifications in CA Service Desk Manager.
· Development Business Workflow Process
· Development of SQL Server Views to use as a source in Business Intelligence Crystal reports.
· Creating Service Management Reports using CA Business intelligence