Job Description :
Job Title : Java Application L2 Production Support
Job Location : PLANO, TX

Job Description :


Job Description:

Experienced production support analyst within Global Wholesale Banking Technology & Operations (GWBT&O) team in India. The successful candidate will be responsible for daily Production Support functions for Legal Entity On-boarding(LEO) applications. He/She will work on and ensure that all incidents related to the supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.
Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up. •Debug and fix production issues by analyzing java code, complex sql queries & stored Procedures
Excellent spoken and written English complete with clear oral communication skills. Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.
Ability to deal with complex information, processes and relationships to derive a simple solution.
Experience in Change management and Incident management tools.
Good ability to navigate ambiguity and quickly establish credibility.
Ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up
Good at handling clients and can demonstrate empathy to client situations and challenges. Good project management skills and can demonstrate flexibility. Strong business acumen, communication and presentation skills.
As a part of L2 support team provide stand-by out of hrs support on rotational basis for production system
.
Look for efficiency improvement in & productivity savings Drive & live by the culture of innovation resulting in highly efficient team and improving operational efficiency


Required Skills:

Proficient in the following:
8-10 yrs experience in Java / JEE Frameworks(Spring/Struts/Hibernate) Development and Support
Must have experience on jquery
Hands on experience with Weblogic application servers, Portal and SOA /Web services
Good experience in UNIX and Database, preferably oracle
Experience with ITIL framework


Desired Skills:

Experience in SOAP/REST (JAX RPC/JAX WS)
Experience working on Workflow and Business Process Management (BPM) frameworks such as Activiti or APPIAN BPM etc
Knowledge on analyzing heap and thread dumps
Experience using incident management tools BMC Remedy or Maximo