Job Description :
L1 Support - Network, Voice - Salt Lake City, UT

Coordinate with other technology teams globally to resolve network issues impacting business
Raise incident notifications and work on restoration of services
Maintain accurate records of incidents, changes, and production documentation
Closely work with the Engineering and Implementation teams
Knowledge of networking technologies, topologies, and protocols (TCP/IP, BGP, OSPF, MPLS, SNMP, VRRP, HSRP, and carrier circuits)
Understanding of internetworking design and implementation of networks (access-control lists, policy routing, firewalls, peering, and DNS/DHCP)
Knowledge of switching technologies (VLANs, trunking, and STP)
Knowledge of Cisco Call Manager, Call Center, Voice Recording (Cybertech, Verint), Audio Conferencing (Avaya), Unity Voice mail systems, Trader Voice platforms (IPC, BT, Unigy, ISR/Hoots) is preferred
Prior experience maintaining high service levels in an high availability environment
Basic analytical, problem-solving, and decision-making skills
Highly self-motivated and ability to work independently in a global team environment

Skills Set

Relevant Experience in managing Linux & Solaris and Windows Server Operating Systems
Experience with virtualization technologies, e.g. Microsoft Hyper-V, VMWare ESX
Understanding of SAN/ NAS and associated protocols
Experience supporting hardware including HP and Dell Enterprise servers
Good working knowledge with DNS, NIS, LDAP, DHCP, autofs, NFS, TCP/IP, NTP
Basic database administration, Sybase and DB2 preferred
Excellent analytical and problems solving skills
Excellent interpersonal and communication skills (verbal & written)

Experience performing Active Directory related activities: AD Object management
Experience with change control and incident management