Job Description :
Position : Computer Operator - Batch Operations
Location : De Pere, WI
Duration : 6 months Contract

JOB DESCRIPTIONS:
Note: Must be willing to work 3rd shift (10 pm - 6 am, Monday - Friday)

Responsibilities:
Schedule changes to the batch schedule as directed. Maintain job flowcharts and documentation
Monitor jobs and communicate failures to the oncall staff. Document problems by creating incidents. Re-execute jobs in a timely manner to meet SLA requirements. Leverage past experience to resolve future problems. Propose improvements to batch processes
Print output from batch processes. Prioritize print queues so output is printed in order of need
Rotate backup tapes and package them in the correct containers for shipment to our off-site storage facility. Verify the correct tapes and number of tapes have been shipped. Check in returning tapes
Create and maintain documentation that will be used by other operators. Create shift turnover and batch activity logs
Continually improve skills through on-the-job training and peer learning. Develop and maintain expertise and fluency in applicable technologies. Identify and pursue areas for development and training to enhance job performance. Establish and maintain effective working relationships with technology teams

Required Qualifications:
Two year degree, or in lieu of education, at least 2 years of overall IT experience
One year of Operator experience, or in lieu of experience, at least 2 years of overall IT experience
Capability to work effectively both independently and as a member of a team
High level of accuracy and attention to detail
Ability to troubleshoot and provide solutions in both proactive and reactive scenarios
Excellent client interaction skills
Ability to prioritize work and to work well under time and resource constraints
Effective verbal and written communication skills
Periodically need to provide additional coverage to support weekend releases, oncall and support for peers while on PTO

Preferred Qualifications:
CA Workload Automation AE (Autosys Edition)
Service Desk Express / ServiceNow
High speed Xerox printers (Nuvera)
Nuance Enterprise Output Management
Property and Casualty insurance knowledge
Unix (AIX)