Job Description :
Role: Client Platform Engineer
Client: Confidential
Duration: 8 (Months)
Location: Austin TX 78701


Job Description: Position Functions or Responsibilities:
Engineer IT End User Computing solutions by understanding business requirements
Create and maintain endpoint images using tools such as Microsoft Deployment Toolkit and User State Migration Tool along with MS System Center Configuration Manager
Create software deployment packages utilizing tools such as Admin Studio
Follow standard ITSM/ITIL processes and procedures
Provide service and/or technology leadership owning the direction and roadmap of an IT EUC service/technology with a focus on EUC hardware and software
Actively participate and be available for IT related escalations as required
Ensure standards and solutions are in place and updated for PC configuration of hardware, operating system, drivers, and associated EUC software
Provide communications on all escalated issues to management and other support teams
Document progress of escalated incidents
Support the current operating system and the desktop image on the Microsoft Windows workstations, laptops and tablets
Requirements Minimum Skills Requirement in years
Years Skills/Experience

5 Experience with Windows operating systems
Yes SCCM knowledge (software deployment and imaging experience)
Yes ITIL
Yes ServiceNow ticketing system
Yes Windows 10
Yes Experience troubleshooting and supporting Microsoft OS based devices and hardware along with related software like Microsoft Office Suite, Internet Explorer, Adobe products)

Degree Bachelor''s degree in Information Technology, CS, MIS, Business, or related field or equivalent work experience

Client : Confidential