Job Description :
Hello Partners,
Greeting for the day.
Please find the below requirement and share some suitable resume on this urgent one.

Job Title : Genesys Consultant
Location : Dallas, TX
Duration : 12 months

1) Expert in Genesys Framework, routing and reporting
2) Strong Development and Troubleshooting experience in Genesys suite, SIP Server, GVP and Multimedia components.
3) Ability to handle P1/P2 issues related to call routing, multimedia routing
4) Strong written and verbal communication skills.
To ensure successful initiation, planning, execution, control and completion of the project by guiding team members on technical aspects, conducting reviews of technical documents and artefacts. Lead project development, production support and maintenance activities. Fill and ensure timesheets are completed, as is the invoicing process, on or before the deadline.

Lead the customer interface for the project on an everyday basis, proactively addressing any issues before they are escalated.
Create functional and technical specification documents. Track open tickets/ incidents in queue and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA?s/KPI?s/OLA?s.
Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner.
Lead and ensure project is in compliance with Software Quality Processes and within timelines.
Review functional and technical specification documents.
Serve as the single point of contact for the team to the project stakeholders. Promote team work, motivate, mentor and develop subordinates.
Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.
Need Following Details for Submission

Consultant Details:
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2 professional References w/t (Official Email ID):