Job Description :
IVR Coding per requirements and design,
Code defects, upgrades and enhancement, Unit, chain, regression testing ,
Participate in setting up offshore environment,
Conduct process audits and root cause analysis to improve productivity and quality,
Provide technical documentation ,
Responsible for raising requirements uncertainties, adherence to design/coding standards, reuse of code and development consistency with architecture and other interface components.
JAVA, JSP, Spring framework , VXML, WebServices ( SOAP + RESTful)

Bachelor of engineering
VoiceXML Developer Certification,
Contact Center Certifications – Avaya, Cisco, Genesys