Job Description :
Technical Writer
Denver, CO, United States
6 Months with extension
Primary job duties include the following:

Create or update process flows
Develop knowledge articles
Create and update architecture diagrams
Provide QA review for documents with various authors
Participate on projects with end users, business and systems subject-matter experts and application developers to contribute to the design, development of communication materials, such as release notes, instructional guides, web based trainings, and desk aids.
Participates on projects that enhance system functionality and/or address systems’ issues to facilitate the development and delivery of clear, concise and comprehensive project documentation
On an ongoing basis, assist in the design, development and maintenance of user and client facing communication documents
Conduct interviews or facilitate meetings to obtain and confirm the content in documents
Serve as on-call or back-up resource for sending emergency communications
Participate in post release command centers to take calls, maintain call logs and facilitate responses from subject matter experts. Document executive summaries of issues.

Minimum Requirements:

Minimum of 1 year of experience in a system development environment
Minimum of 3 years’ experience technical writing
Minimum of 5 years’ experience in gathering and validating communication content
Clear Communicator (written and verbal)
Expertise in the application of commonly accepted style guidelines and practices as prescribed in publications such as The Chicago Manual of Style and The MLA Style Manual
Expert knowledge of common business applications; such as, google Docs, Microsoft Office, Visio and Adobe Acrobat
Basic knowledge of HyperText Markup Language (HTML) adequate for troubleshooting Web-site communications
Working knowledge of concepts and artifacts that facilitate the development of web based communications, such as learning management systems and computer-aided instruction
Strong research skills using the Internet and other tools
Strong verbal communication skills
Strong understanding of data governance, including the security requirements for PII and PHI.

Desired Experience:

Understanding of a government environment and data governance
Experience in the application of commonly accepted concepts and practices specific to the design and development of technical documents