Job Description :
Role: Application Support
Location: Macon - GA

Duration: 12 Months
Rate : ALAP
Last Date: 10 / 25 /16

*Local candidates strongly preferred*
Consultants with State Government experience are given high priority

Under limited supervision, provides professional-level-1 technology support to one or more offices under direction of the Manager of Support Services. This includes end user support of PC’s, laptops, peripherals, and mobile devices. Works with Infrastructure and Applications teams on application and network troubleshooting and deployment.


ESSENTIAL JOB RESPONSIBILITIES:

Perform a broad range of operations research analyses assignments requiring unique, creative, innovative uses of techniques, advanced approaches, and/or new technologies

Analyze, identify and define user problems and coordinate solutions

Provide project communication with management, developers, and end users for the purpose of having a common understanding of project expectations/results

Maintain enterprise software by ensuring patches are applied in a coordinated and timely manner for the purpose of creating reliable technology solutions

Learn a variety of new software and enhancements and maintains current knowledge of trends, developments, and products

Leads the development and documentation of software functionality

Attends a variety of meetings for the purpose of conveying and/or gathering information required to perform job functions

Assists the database administrator in maintaining database operation to ensure integrity of data

Installs, analyzes and troubleshoots as necessary desktops, laptops, mobile devices, printers, monitors, peripherals, network, servers, phones, and switches

Valuates new computer hardware, software and processes in office environment working in conjunction with other IT staff

Sets up SOS staff on a required applications working together with the Infrastructure and Applications team

Responds to Windows OS, Exchange/Outlook, IE supported applications and other supported software problems

Provides user support on eNet, cGov and MyLO and other supported specialty software applications

Works to maintain current inventory of all equipment within office(s)

responsible for ensuring technology is provisioned for new hires

Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; identifies and involves appropriate internal or external expertise when appropriate; works proactively, addressing things before being forced to by events; accommodates new methods and procedures.

Accepts direction and feedback from supervisor and follows through appropriately

Develops and maintains effective working relationships with users and peers

Establish and maintain a positive working relationship with internal and external agency customers, and other related contacts

Research responses to questions and ensure that information provided is accurate, current and is in compliance with departmental policies

Respond to all requests in a courteous and professional manner

Perform all other duties as assigned



Competencies:
Strong knowledge of desktops, laptops and mobile devices , as well as network equipment.

Must be able to lift 75 pounds

Some travel required (Macon based position)

Strong knowledge of MS Office and MS Exchange/Active Directory

Demonstrated problem resolution and task management skills

effective interpersonal, written, and oral communication skills

Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations



Minimum Qualifications:

Bachelor''s degree in related field and one year of area specific experience OR four (4) years of area specific experience.

Preferred Certifications:
CompTIA A+ and MCP – Microsoft Certified Professional Current certification required – or demonstrated equivalent experience.
MCSA – Microsoft Certified Systems Administrator.
MCSE – Microsoft


Manjunath| Think Development Systems, Inc