Job Description :
Technical PM & Scrum Master
Location: Santa Clara, CA
Duration: 6 months

?This position is responsible for managing technical projects for all enterprise, partner, and customer facing services. A successful candidate for this role will have strong project management and organization skills to complement their technical skills. You will work with a team of senior level managers and highly technical engineers to lead complex IT projects. The role will engage with the Global Customer Support organization, understand and document their needs and will play the role of SCRUM Master to project manage the sprints and overall release of business capabilities to production. 

Responsibilities:   
Excellent knowledge of Agile SCRUM process with at least 2 years of experience as a SCRUM master managing IT project implementations.
Ability to track developer progress, against user stories, develop burn down charts to assess sprint velocity and manage the overall release
Oversee multiple network improvement projects – such as data center hardware improvements that might include application dependencies that will require collaboration with the software engineering teams
Full project ownership, including the understanding of scope, planning resource needs with inputs from other stakeholders, and uncovering dependencies
Facilitate and manage technical projects, develop and track project milestones
Define and manage project schedules, dependencies, deliverables and responsibilities
Estimate work efforts and manage competing priorities,
Provides leadership to the cross-functional teams by helping define clear, realistic goals; clears barriers to team progress and manages the resolution/mitigation of project risks and issues.
Lead regular stakeholder reviews; communicate and present status and issues effectively to all levels of the organization, both verbally and in writing
Knowledge of the global customer support business would be a plus.
Skills Required:  
4+ years of Technical Project Management experience for complex IT projects
Strong agile scrum experience especially in the context of support customer service organizations. (experience in Customer support portal imlementations, SFDC service cloud, support communities)
Functional knowledge of the Quote to Cash process - to support that process/ project
Knowledgeable in fundamentals of Infrastructure, Software development and conceptual familiarity with latest technologies such as Hadoop, SAS, Client, IAAS, SDN etc.
Experience overseeing and developing large matrix project management resources and teams
Proven expertise in SDLC, change and project management methodologies, concepts, practices, procedures and standards
Technical Project Management experience in an Agile environment
Ability to take high level ambiguous information and turn it into solidified detailed plans that drive results.
Strong written and verbal communication, with ability to communicate to executives, managers and engineers
Understand the challenges of working in distributed environment with multiple teams working on different problems
Publish Metrics and reports to accurately track progress of projects
PMP and SCRUM certification is required

Client : Palo Alto Networks