Job Description :
We are currently looking for an IT SAP Functional Analyst-Level 3 to support the CRM area. The IT SAP Functional Analyst-Level 3 is responsible for: participating in gathering requirements, including leading, designing and providing guidance on recommendations; collaborating with the business on current processes and proposing solutions to enhance current processes, including advising on system options, risk, cost vs. benefits and impacts; ensuring all systems are aligned with the IT long term strategy; identifying, recommending and implementing complex configuration solutions and implementing full cycle configuration to meet business needs, while creating and updating associated documentation; setting testing strategy for modules and leading end to end integration testing; participating in the delivery of project and minor/major releases; troubleshooting and leading the evaluation and design of the correction for complex incidents; and maintaining a high level of functional competency regarding the standard configuration of the Customer Relationship Management area, by staying abreast of new trends, future enhancements and leveraging best practices.


1. Bachelor''s degree or equivalent

2. Minimum 5 years of experience in SAP CRM gathering requirements, including configuring and customizing in CRM Service required

3. Minimum 1 full lifecycle implementation in SAP CRM required

4. Experience communicating technical and business issues/solutions to all levels of management required

5. Experience in SolMan - ChaRM, preferred

6. Experience in complex SAP environments, supporting multiple SAP components, preferred

7. SAP certification(s), preferred

8. ITIL experience, preferred