Job Description :
We are currently looking for an IT SAP Functional Analyst-Level 3 to support the CRM area. The IT SAP Functional Analyst-Level 3 is responsible for: participating in gathering requirements, including leading, designing and providing guidance on recommendations; collaborating with the business on current processes and proposing solutions to enhance current processes, including advising on system options, risk, cost vs. benefits and impacts; ensuring all systems are aligned with the IT long term strategy; identifying, recommending and implementing complex configuration solutions and implementing full cycle configuration to meet business needs, while creating and updating associated documentation; setting testing strategy for modules and leading end to end integration testing; participating in the delivery of project and minor/major releases; troubleshooting and leading the evaluation and design of the correction for complex incidents; and maintaining a high level of functional competency regarding the standard configuration of the Customer Relationship Management area, by staying abreast of new trends, future enhancements and leveraging best practices.

Qualifications:

1. Bachelor''s degree or equivalent

2. Minimum 5 years of experience in SAP CRM gathering requirements, including configuring and customizing in CRM Service required

3. Minimum 1 full lifecycle implementation in SAP CRM required

4. Experience communicating technical and business issues/solutions to all levels of management required

5. Experience in SolMan - ChaRM, preferred

6. Experience in complex SAP environments, supporting multiple SAP components, preferred

7. SAP certification(s), preferred

8. ITIL experience, preferred