Job Description :
Experienced required 1-7 yrs
Passport number, Work Authorization and Driver’s License Mandatory to comply with Client’s submission process and experience on resume

Customer Support Apps team designs, develops, deploys and supports in-house and third-party contact center applications for Client’s sales & support users to improve sales productivity and customer satisfaction.
These business applications integrate with PBX, IVR, CTI, Call Recording and Reporting systems.
In this role, you will be responsible for designing, developing, configuring and supporting IVR applications for all the business units.

Responsibilities:
Develop, test and deploy IVR applications
Work closely with stakeholders to determine project requirements and translate/implement those requirements into technical designs
Document high level functional and technical design specifications.
Advanced Problem solving skills to assess design alternatives and perform trade-offs to determine designs or functionality that best meet customer needs.
Expert in troubleshooting and problem solving skills to resolve production incidents quickly or to develop quick IVR workarounds.
Coordinates resolution of highly complex software development issues that arise in production environments.
Understands the entire project context, and demonstrates the knowledge of end-to-end application architecture.
Responsible for multiple applications with ability to works on several projects simultaneously.
Technical ownership with a can-do attitude to proactively drive and deliver a project through all SDLC phases.

Comments / Special Conditions:
IVR development experience ideally using Avaya Orchestration Designer or Avaya Dialog Designer, Avaya Aura Experience Portal (AAEP) or Voice Portal Management (VPMS), SQL skills and data analysis skills, Java, Tomcat and Eclipse IDE knowledge

Preferable:
Avaya technologies like Avaya Application Enablement Services (AES), Avaya Communication Manager (CM) with SIP experience, CM6.3
System integration knowledge and experience with Sessions Manager, SIP trunking and Toll-free number setup
Participation in several full life-cycle IVR projects (analyzes, design, build, test, implement, tune, support)