Job Description :
MUST-HAVES
Conveyor systems including but not limited to FORTNA, AOR, PLC controls
4+ yrs hands-on desk-top, remote, network, hardware, scanner on-site exp.
4+ yrs Microsoft Exchange, Nortel Switches, servers and backup software
4+ yrs telecomm equipment support and troubleshooting
Experience or ability to report to remote management

NICE-TO-HAVES
Call center environment experience
Shipping/logistics/manufacturing environment

ROLE DESCRIPTION
Acts as the on-site lead at the CFC for I.S. Operations to provide, maintain, and manage the operations of the CFC / Call Center based systems. Provides higher 2nd & 3rd level I.S. Operations support for the CFC / Call Center Support team.
Acts as co-lead and/or manages small I.S. Operations CFC / Call Center based projects including hands-on and functional involvement.
Primary point of contact within the CFC / CC I.S. Operations Support team.
Coordinates support activities, schedules, coaches, and mentors other team members. Monitors, reviews, executes, and updates trouble tickets to ensure all open tickets are being resolved quickly and with quality. Please review job on website for full details