Job Description :
Job Title: IVR system Engineer
Location: Middletown, NJ
Duration : 6 Months

Description:

Interface with clients including Enterprise and Government Solutions clients, Lead requirement and design meetings, Gather technical specifications and business requirements, Develop technical system requirements, Address client inquiries and investigations, Provide technical documentation, Report project status to Project manager, Escalate technical and project issues to project manager, Responsible for execution of module by ensuring developers are meeting deliverables, coding to standards/architecture, understand/adhere to change, defect and release management, Addresses client inquiries and investigations during and after the development lifecycle, Meets with clients onsite when required


Avaya, Genesys, Cisco – Cross platform knowledge
Contact Center Certifications – Avaya, Cisco, Genesys

Client : infosys