Job Description :
Job Title: IVR Business Analyst

Location: Charlotte, NC

Duration: 6 Months + Ext Possible

NOTE: Need VISA copy and a copy of Passport (or) Passport Number along with a valid
Photo ID for submission of resume. US Citizens, Green Card holders and TN holders
are encouraged to apply.

JOB DESCRIPTION:

Must Have Skills

* Working with Business owners, developers and IT Team to collect the requirements
* Work with IT Team to understand technical aspect of the system

* Translating Business requirement to IT / Technical requirements
* Writing formal functional and non-functional requirement specifications

* Good knowledge of IVR Technologies, Avaya Experience Portal, Nuance Speech Engine,
Java, J2EE, Web-services

* Telecom and Cable domain preferred
* Experience in various billing systems

* Database knowledge
* Oracle, RDBMS

* Minimum 3 years experiences in Business Analyst roll for large scale enterprise
IVR.