Job Description :
Role: Desktop Support
Location- Windsor VA

Job Description:
The candidate for the Desktop Support Tech position will provide, under limited supervision, technical support of personal computers (PCs), printers, thin clients, wireless scanners, MACs and servers in a network environment. This will include the delivery, installation and setup of such systems in the end-user community within our Windsor, VA warehouse. This will include installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users. This is a temp to perm position that requires weekdays and weekends.
DUTIES & RESPONSIBILITIES
Provide technical support
Maintain PCs, printers, thin clients, wireless scanners, and servers; minimizing downtime
Monitor our support call queue for new support calls and respond accordingly
Troubleshoot hardware, software, Wireless, WAN, and LAN issues
Troubleshoot and configure Zebra wireless devices and access points
Work with external vendors to resolve hardware and software issues
Configure PC’s via Ghost and have knowledge of “post ghost” steps for new hires
Document support processes and troubleshooting procedures for hardware and software
Install software requested by the business
Create and maintain AS400 devices descriptions
Support Moves, Adds and Changes related to our warehouse environment
Work with end-users to develop an understanding of the needs and uses
Collaborate with other team members to resolve complex issues through training and support
Keep management aware of changes within the facility
Create and modify support documentation as related to the warehouse infrastructure
Working knowledge of infrastructure as it pertains to VLAN configuration
On call 24/7 support for the warehouses
Maintain and support POS equipment
Ability to prioritize projects and support issues
Developing and maintaining images
QUALIFYING EDUCATION & EXPERIENCE
BA/BS in Business or Computer Science or AA with minimum of 3 years related work experience
Strong oral and written communication skills.
Strong customer service skills
Works well in a team environment
Able to adapt and to be assertive in a fast paced constantly changing environment
Knowledge of Motorola Wireless infrastructure
Very strong PC hardware and software troubleshooting skills
Working knowledge of Windows Win 7, 10 & MS Offices
Detail oriented
Ability to work independently