Job Description :
Hi,


RADGOV requests you to review the following contract opportunity. If you are willing to consider this opportunity, please submit your resume by Replying back with an updated resume rate expectation. Feel free to contact us for any additional information.

RADGOV is a professional service organization helping customers create synergies of information through the use of leading edge software applications. To know more about RADGOV please visit us at



Policy and Procedure Analyst
Chester , Virginia USA
Long Term Contract

Description:
Fill the Skill Matrix Importance Required Yrs of Exp Yrs of Exp Last Used
Expert abilities with MS Office products, in particular, Visio, Excel and Word. Required 5 Years
Strong knowledge of Sharepoint 2013. Required 2 Years
Demonstrated experience with process development, documentation and mapping Required 3 Years
Excellent verbal and written communication skills Required 5 Years
Strong organizational skills Required 5 Years
Knowledge of project management Required 3 Years
Ability to develop and/or improve service enabling processes Required 3 Years
In Person Interview Only
The Policy and Planning Specialist –This position will manage the VITAOneStop (central intake) mailbox. This position works closely with the Work Request (WR) process by managing the queries from customers through the VITAOneStop mailbox and processing all WR requests. It works closely with the Customer Account Managers (CAMs) to help them follow-up, assess, and manage the performance of the service provider and to provide proactive and timely support. This position will write new customer services processes as VITA OneStop customer support expands into new areas; update old processes; and provide process mapping for all customer support activities. The role works in VCAST (VITA Customer Account Support Tool) ensuring that accounts and contacts are updated and maintained appropriately.
The person in this position will provide a process map of customer service activities, identify gaps in processes and make recommendations for process improvement, write and/or verbally communicate with customers following up on CAM requests and/or issues raised by customers, ensure resolution of issues, monitor activities in VCAST and advise the Customer Service Analyst if a resolution has not been obtained.
This position will clean up and set up SharePoint sites (Administrator) ensuring that content is kept up to date and is easily retrievable; and will generate reports from the Work Request System registry to ensure that work requests are processed timely, and reconcile VITA’s Work Request System data to Northrop Grumman’s information.
What knowledge, skills, abilities, experiences, certifications are needed for this position?
Undergraduate degree in Computer Science or business-related field desired.
Expert abilities with Microsoft Office products, in particular Visio, Excel and Word. Demonstrated experience with process mapping.
Strong knowledge of SharePoint 2013. Lower or higher version experience may substitute.
Excellent verbal and written communication skills.
Strong organizational skills, not only for self, but in the management of others.
Ability to develop and/or improve service enabling processes.
Knowledge of project management and its best practices and methodologies desirable.

Client : State of VA