Job Description :
Role Name/ Job Position Title: Security Tools (Mcafee SIEM) Level3 Support

Location: Chicago, IL 60604.


Ability to test, configure, deploy, install, implement, maintain, patch, upgrade, refresh, administer and support the following technologies
o Mcafee SIEM (ESM, ELM, ACE, ECR)
Handle Security Incident from end to end and ensure that it is contained and resolved as per SLA
Provide initial assessment of all Security Events and Alerts
Investigate and resolve Security Events or dispatch the Security Incident to the appropriate Application support supplier for Resolution, while retaining overall responsibility for Security Event resolution
Coordinate and manage responses to Security Incidents or emerging Security requirements
continuously tune alerts, note severity, and provide reporting to customer regarding actions taken to tune the events and alerts from tools and log sources including intrusion detection and prevention Systems, Servers, Network devices, anti-Malware Systems and Applications;
Monitor and escalate all Security Events in accordance with the respective applicable Service Levels
Perform correlation activities to identify ongoing Security Threats based on data from customer and other industry sources
Excellent Troubleshooting Skills on Mcafee SIEM
Co-ordination with multiple stake holders / Third party Vendors for break-fix.
Excellent listening skills & ability to communicate clearly and fluently in English
Must be able to lead and participate in outage calls
Create the Standard Operating Procedure and update the knowledge database documentation whenever required
Participate in daily/ weekly/ monthly/ customer / internal meetings and provide activities report.

Work with offshore team and ensure deliverables are delivered on time
Able to create policy and procedure manual
Ability to present reports to all level of clients, internally and externally
Excellent organizational & communication skills
Ability to adapt and influence in a rapidly changing environment
Strong interpersonal, communication, organization and follow-through skills
Ability to understand customers’ expectations and implement new technologies
Develop and maintain a relationship with clients
Responsible for customer satisfaction
Produce and maintain detailed technical documentation for assigned tasks and projects
Demonstrate ability to work effectively in a team environment
Create design and support documentation
Offer ideas for quality and process improvements that align with the organization''s goals
Assist in the implementation of best practices, processes and tools


Experience required: 10 + Years
Relevant Years of Experience: 5+ Years
Must Have Technical Qualifications: Bachelor Degree
Must Have Business Qualifications: NA
Nice to Have Qualifications:
Good knowledge in ITIL