Job Description :
Title :Kronos Technical Support Specialist
Location :Newark, OH
Duration :12 Months contract
Interview :Phone and Onsite Interview


Description :

Relevant Experience
Mandatory:
- 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.
- Experience with large workforce use of Kronos (i.e. over 10,000 employees)
- Experience supporting Kronos for union/bargaining unit workforce
Preferred:
- WFC Configuration and alignment with Organization Pay Rules
- WFC Mobile Application Support
- Time Clock Management/Management of Time Cards
o Intouch
o Series 4000
o Other time capture devices
- Integration to PeopleSoft Application
o BizTalk
o Workforce Integration Manager
- WFC Architecture and Technology support including SQL Server database support
- Public Sector experience
- Application management/outsourcing experience
- Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
- Excellent verbal and written communication skills
- Ability to interface and resolve issues across all levels of an organization
- Writing WFC reports
Preferred Education
- 4 year college degree
- Project Management Professional (PMP) certification
- Kronos WFC training courses (please list)
Role Description
- Work in collaboration with the client''s (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application
- Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application
- Consult on application aspects of break/fix approaches and planned enhancements
- Bring research and recommendations to the client team to continually improve the current Kronos Workforce Central application
- Work to understand customer issues and communicate these issues to various stakeholders
- Maintain the Kronos Workforce Central Operation Processes
- Proactively identify and implement service improvements in operational delivery processes
- Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
- Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
- Document results of analysis in Event / Incident Management database
- Help drive Kronos Workforce Central performance improvements
- Assist in validating Kronos Workforce Central contract performance
- Customize Kronos software to meet the client''s needs
- Program SQL based queries and views to develop interfaces and customized reports
- Provide program specific training and follow-up support for new agencies
- Develop documentation for the configuration of the software based on discovery and union contracts
- Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software