Job Description :
Provide technical support to all support teams to ensure availability of systems.
Coordinate O&M activities across all boundaries.
Assist in and document root cause analysis and recommend preventative measures.
Provide technology stack compatibility testing and verification of application components.
Create and/or update of system designs, including documenting impact analysis for system changes upstream.
Optimize performance of applications by tuning application components.
Author/maintain documentation for all maintenance activities.
Provide agile project level technical support across multiple functional
groups within the support team organization, customers, and project teams.
Provide technical support to establish and/or configure appropriate IT operational environments.
Provide SAP Business Intelligence expertise for various applications.
Evaluate and implement potential new tools and technologies to improve automated configuration and delivery of DevOps services.
Develop strong technical relationships within the key customer teams earning trusted advisor status.
Design and articulate complete technical solutions for relevant customer applications.
Outline strategies and development methodologies to improve DevOps automation services.
Ensuring proper planning and execution of major customer project activities.
Work closely with development teams to design, implement and support information systems and application platforms.
Participate in the setting of objectives, strategies, plans, programs, performance standards/measures and procedures.

9+ years of experience in
Custom software support, development and architecture designs for highly available systems.
Middleware: IBM WebSphere
Various CM repositories such as ClearQuest/ClearCase, Rally, Subversion, Nexus, Jenkins, Sonar.
Performance Testing tools: Mercury LoadRunner, Apache JMeter
Languages: Java/J2EE, VB6, # , C++/C, Perl, shell scripts, PHP, JavaScript/AJAX, HTML/XHTML, XML/XSLT/SGML, JDK (JSE), JRE, JDBC, MCP/Enterprise Database OLE DB, PrimeOCR, Omnimark, DFC, DFS, ASP
Search Engine: Open Text BRS/Apache Lucene, Horizon
Workflow: Bizflow/Documentum (Admin/Content Server/xPlore/Foundation), Documentum Desktop
Computer Science or related degree is preferred.
Masters in Computer Science or related degree is highly preferred.