Job Description :
Years of Experience: 7-10 yrs
Working with Business owners, developers and IT Team to collect the requirements
Work with IT Team to understand technical aspect of the system
Translating Business requirement to IT / Technical requirements
Writing formal functional and non-functional requirement specifications
Good knowledge of IVR Technologies, Avaya Experience Portal, Nuance Speech Engine, Java, J2EE, Web-services
Telecom and Cable domain preferred
Experience in various billing systems
Database knowledge – Oracle, RDBMS
Minimum 3 years’ experiences in Business Analyst roll for large scale enterprise IVR.