Job Description :
Title : Business Analyst | Infrastructure-Contact Center | CTI Concepts
Location- Charlotte, NC 28202
Duration- +6- 12 Months

Must Have Skills

1. Working with Business owners, developers and IT Team to collect the requirements
2. Work with IT Team to understand technical aspect of the system
3. Translating Business requirement to IT / Technical requirements
4. Writing formal functional and non-functional requirement specifications
5. Good knowledge of IVR Technologies, Avaya Experience Portal, Nuance Speech Engine, Java, J2EE, Web-services
6. Telecom and Cable domain preferred
7. Experience in various billing systems
8. Database knowledge – Oracle, RDBMS
9. Minimum 3 years’ experiences in Business Analyst roll for large scale enterprise IVR.

Years of experience : 7 to 10 years