Job Description :
IVR Business Analyst
Work Location: Charlotte, NC
Duration: Long Term Contract

Years of Experience: 7-10 yrs

Required/Must Have Skills
Working with Business owners, developers and IT Team to collect the requirements
Work with IT Team to understand technical aspect of the system
Translating Business requirement to IT / Technical requirements
Writing formal functional and non-functional requirement specifications
Good knowledge of IVR Technologies, Avaya Experience Portal, Nuance Speech Engine, Java, J2EE, Web-services
Telecom and Cable domain preferred
Experience in various billing systems
Database knowledge – Oracle, RDBMS
Minimum 3 years’ experiences in Business Analyst roll for large scale enterprise IVR.

Client : Silverlink