Job Description :
Hiring a subject matter expert to provide training, education, and reporting application usage for Change & Issue Management, and Service Catalog applications. The person selected will provide daily support for users across our Service Now application. The person will interact with many people throughout the business on a regular basis and be involved in meetings and presentations.

Role:
Identify issues, enhancements, new development for ServiceNow.
Collaborate with users to define process and requirements across platforms.
Work with developers to define solutions.
Configuration item (CI) filtering and cleanup in the CMDB for correct maintenance/outage windows and approval groups.
Conduct release management reviews in JIRA and ServiceNow.
Create and maintain ROTA templates.
Attend staff meetings to discuss any Incident, Request and Change issues.
Daily and weekly ServiceNow change request reporting.
Weekly review with users of exception reports to address unauthorized change requests and those not following process.
Work with internal and external teams on SOX and risk audits and review change requests for accuracy and compliance prior to approvals.
Review aging incident monitoring & monthly open change cleanup.
Reports and Metrics creation & support.
Assist in performing testing of new ServiceNow releases.
Provide system and process training for users.