Job Description :

Responsible for providing support to technical professionals with regard to a variety of administrative, systems, and business operations problems, and participation in related system development projects of moderate to complex nature.

Responsibilities may include:

determining and defining system specifications, process improvement, quality assurance, interaction with customers and technical staff, and higher emphasis on problem resolution.
Requires strong interpersonal and communication skills, increased level of business knowledge and experience in a defined area (i.e. claims, membership, accounting, service, finance, etc, and experience and knowledge of project methodology and the application development life-cycle.
Position requires knowledge of various technologies including legacy, client/server, or web-based technologies, rational tools knowledge (Clear Quest, ReqPro, etc and RUP methodology and 3-5 years of related experienced as outlined above.

Persons at this level undertake information technology work, which involves a high level of management skill or a high level of specialist activities under broad direction.

Persons at this level may co-ordinate the overall development and maintenance of computer systems and computing services exercising a high degree of independence in the formulation of plans, objectives, resource requirements, budgets and policies.