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Telecom Business Analyst - Inperson Interview at Charlotte, NC
Charlotte, NC
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CNET Global Solutions Inc
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Detailed Job Description: Should have experience in working in Telecom sector, ideally in IVR area particularly in conversational IVR area. Should have experience in caller experience testing initiatives, identifying usability gaps and recommending improvements that enhanced customer satisfaction and self-service effectiveness Should have experience in analyzing call data and IVR system performance using SQL and analytics tools to uncover insights and guide data-informed product decisions Pa
Mar-01-26
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Sr AI Developer/Agentic AI Engineer
Charlotte, NC
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Accord Tecnologies.Inc
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Sr AI Developer/Agentic AI Engineer Charlotte, NC (Need Onsite day 1, hybrid 3 days from office Inperson interview needed. Position type: W2 contract Job Description: We are building an agentic Al platform to transform commercial banking customer service. The Al developer will design, build, and operate LLM-powered agents that interpret inbound servicing requests (e.g., email / case intake), retrieve grounded knowledge, and execute approved workflows through secure too/API integrations - wit
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ACI MTS Payment Subject matter expert | hybrid
Charlotte, NC
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Accord Tecnologies.Inc
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ACI MTS Payment - Subject matter expert. Charlotte, NC/New York, NY/New Jersey, NJ (Need Day 1 Onsite, hybrid 3 days from office Job Description: We are seeking a highly skilled and motivated ACI MTS Product Owner & Subject Matter Expert (SME) to lead and manage our ACI MTS payments platform. The ideal candidate will be responsible for overseeing the end-to-end functionality of the product, ensuring seamless payments initiation, validation, routing, and settlement, both domestically and cros
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Sr ServiceNow IRM PM with Risk Management expertise
Charlotte, NC
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CCM Consulting
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Location: Charlotte, NC Sr ServiceNow IRM PM with Risk Management expertise. Location: Charlotte, NC Partner with risk officers, compliance leads, internal audit, and vendor management teams to capture and document business requirements Translate credit card and payments-specific risk processes like fraud risk, operational risk, regulatory compliance, and Privacy into ServiceNow IRM, BCM and Privacy functional specifications Conduct fit-gap analysis against out-of-the-box IRM capab
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