Job Description :
Role- Sr. Avaya Engineer
Top technologies
1. UC Avaya Blue
2. Previous Nortel system experience
3. Aura Contact Center CS1000
4. (Applied Voice and Speak Technologies) AVST Voice mail system experience
5. SIP Manager
6. Skype for Business a plus
7. Rightfax a plus

Senior level experience on the following: Avaya CS1000 Telephone Systems, VoIP/SIP Technology, Contact Center, and Voicemail systems. Past or current Avaya certifications courses.
Working knowledge desired: Avaya System/Session Manager, SBC’s, Call Recording, Faxing Applications, Microsoft Skype for Business.
Ability to support the transition of legacy digital T-1’s to SIP services.
Ability to perform analysis, diagnosis, and resolution of telecom problems for end users; recommend and implement corrective solutions.
Utilizes technical expertise and experience in designing complex, highly available, UC infrastructure solutions to support Pacific Life’s large-scale, multisite environment.
Must have prior experience troubleshooting UC/UCS technologies.
Strong technical ability with good analytical and problem solving skills.
Must be well rounded with business office professional skills; verbal, written, collaboration, accountability, ownership, motivation, and follow-through.
Optional desired skills: Cross platform experience data infrastructure. Knowledge of Network topology (layer 1&2), QoS, routing, switching, and converged integrated systems.
Optional desired skills: background on Operating Systems, VMware, application databases and server patching.

Preferred Qualification:
Bachelor’s Degree or equivalent UC technical work experience
7+ years’ experience supporting a multi-site large Voice PBX infrastructure and VoIP environment. (Avaya, Avaya Heritage required)
3+ years’ experience in VoIP initiatives and configuring/optimizing all VoIP/IP/UC systems and services
3+ years’ experience in Voice Networking, Installation of circuit cards and troubleshooting network and carrier issues
Technical Certifications from Global Knowledge, Avaya, or equivalent (Telephone system installation and administration, contact center and voicemail)
Proficient in MS Office (Outlook, Word, Excel, Visio, etc
Optional Desired Qualifications
3+ years’ experience in Data Networking protocol and converged technologies
2+ years’ experience in Server, VMware, applications database and server patching.