Job Description :
Desktop Support
Milwaukee, WI
2+ months contract

IRG is hiring a Desktop Support for our state client at Milwaukee, WI.

Provides expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of and experience with desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, PDAs, Black Berries, other supported wireless devices and peripherals. This Title receives escalated level support issues from helpdesk and Enterprise Support Center. Has approximately 1-3 years of experience in desktop support. Has knowledge of commonly used concepts, practices, and procedures. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

QUALIFICATION RATING

Problem determination (e.g. using dumps, traces, traps) 1 Yrs
Active Directory Tools 1 Yrs
Scripting Tools - Vbscript, Winbatch, DOS Batch 0 Yrs
ITSM Tools 0 Yrs
Image deployment for Windows and MacIntosh 1 Yrs
Phone based technical support 1 Yrs
Other skills such as adding memory, video cards, mother boards, hard drives 1 Yrs
Application Support 1 Yrs
Problem documentation and communication 0 Yrs
Respond to customer requests (verbally and in writing) 1 Yrs
Installation and Maintenance of PCs 1 Yrs
Remote Desktop Management Tools 1 Yrs
MS Windows 7 1 Yrs
Trouble shooting all hardware. 1 Yrs
Initiate and process telephone service requests (move/add/change Create telecom vendor orders (lo 1 Yrs
Minimum 500 User and 15 Remote Sites Environment Support 1 Yrs
Problem resolution (development and implementation) 0 Yrs


Apply at:

Please send your resume and a cover letter to Vikram at or . You may call Vikram at

About us:

Information Resource Group, Inc. (IRG) is a global Information Technology (IT) professional services firm bringing leading edge solutions to enterprise systems. We deliver innovative, high quality, and cost-effective results that make a difference.

We have been providing IT services to private and public sector clients for over 18 years. We are headquartered in Jefferson City, Missouri, and certified by the State of Missouri and Wisconsin as a Minority Business Enterprise (MBE We are proud to be one of ten companies pre-qualified to provide IT services to Missouri State Agencies through the Statewide IT Contract as well as one of seven vendors selected by the State of Missouri to supply Health Information Technology (HIT) consulting services.

Throughout our experience, we have established presence as an IT solutions provider with significant state government experience and a long history of success in providing computer-consulting services.

In addition, we have a broad portfolio of IT and business solutions and currently provide Information Technology services to 19 States and 6 entities.

IRG is an equal opportunity employer.

Client : State of Wisconsin