Job Description :
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The client in Plano, TX is actively looking for Service Delivery Coordinator/Change Manager for the long-term project. For this role the client need someone who can work on W2/1099, these position is not open for CORP-TO-CORP. If you are interested in applying for this job kindly send me your resume and contact details at

Job Title: Service Delivery Coordinator/Change Manager
Applicable Services: Security
Location: Plano, TX

Job description: Make the network fast, reliable and agile for millions of our customers. The Network Security Integration team combines network engineering and systems development to build and operate one of the world’s largest enterprise networks. We need creative engineers and technologists to help us build and manage the first lines of defense for the bank as well as advance the processes and monitoring capabilities that enable us to respond to events. Our ideal candidate should have a vision on how to compose traditional and non-traditional approaches to solve problems and achieve our goals.

A Service Delivery Coordinator will play a key role in helping projects and/or complex initiatives to meet business and scheduling objectives. The person will be responsible for collaborating with engineers and customers and adhering to the end to end change management process cycle of standard service requests tied to the delivery of infrastructure services.

Key Responsibilities
Monitor and analyze incoming requests to better understand the customer’s business & technical needs, prioritizing dates, scheduling, assigning/re-assigning as appropriate
Collaborate with other internal/external teams such as Operations, Engineering, and Requestors/customers on request requirements, timeline, and core design requirements/standards
Conduct impact analyses, assess change readiness, and identify key stakeholders
Maintain accurate records of requests and communications by utilizing the Bank’s systems of record
Communicate the status and progress to the customer on a daily basis via the Bank’s systems of record and respond to requests from customers in a timely manner
Meet deliverables and implementation requirements
Prepare required documents and adhere to Bank processes, such as representing the change in Change Committee meetings & Design Review sessions.
Provide proper hand off of ticket/design and relevant details when necessary
Monitor change progress, provide reporting, and track and report issues to management teams

General skills:
The Individual provides change management subject matter expertise and must possess the ability to analyze and understand a variety of existing and emerging business requirements, interfacing with technology engagement teams, clients, and leadership teams while providing best in class services that align to meet business and technology requirements.

This highly dynamic position will require the ability to manage multiple technical project engagements requiring the candidate to be a team player who can also work independently in managing multiple deadlines, priorities, and diverse sets of applications and requirements.
The Candidate will be a strong process minded individual with polished collaboration, written and communication skills, and a proven track record interacting with various levels of management, customers, and technical team members in delivering technical traffic management solutions.
Required Skills: "Must" have these skills to be minimally qualified.
B.S. degree in Computer Science, Engineering, Business or equivalent preferred
In depth knowledge/experience of change management processes/tools and ability to create technical change requests for network infrastructure support technologies
Proven ability to manage short and long term engagements with multiple project tracks and teams
Ability to interact and communicate with people at all levels, from the C-Level to individual contributor
Firm understanding of IT Service Management processes and project management (i.e. MS Project, Excel, hybrid)
Proven ability to manage and set client expectations, manage client escalations, and negotiate resolution
Understands network and security technologies: demonstrates competency (or capability to be successful) in the ability to translate customer/business requirements into business solutions and successfully position with customers
5+ years direct IT service management experience and/or change management experience
Previous Experience with Security Technologies Such As:
Proxy and Malware-mitigation (BlueCoat, Radware, FireEye),
Threat detection and data leakage protection (Network DLP/Vontu/Symantec, Guardium. Imperva, StealthAudit)
Firewalls (CheckPoint, Fortinet, Juniper)