Job Description :
COMPANY OVERVIEW: Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.
Our client, a major airline operating an extensive international and domestic flight network and providing one of the largest cargo networks in the world
Client note: This is a PART TIME position; some weekend and night work possible during heavy move times. Shift flexibility required.
JOB DESCRIPTION:
The role of the Associate Desktop/Field Services Technician Level 2 is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Configures, installs, monitors and maintains IT users'' desktop software and hardware; supports mobile workforce.
Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. May provide on-site training to users.
Contribute to desktop projects (global installs/upgrades) as a project team member
Troubleshoot and collaborate with other departments to assist with infrastructure related issues
Recover data from hard disk drives and/or perform data migration
Install and configure local and network based printers
Perform preventative maintenance
Work various shifts, holidays, on-call and travel as required
Follow management guidance, adhering to IT policy and procedure
QUALIFICATIONS:
Minimum 3 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
Overall knowledge of all Windows based operating systems including Windows 7
Excellent customer service skills with ability to interface at all levels of the organization
Excellent verbal and written communication skills
Ability to work independently and perform in a collaborative, team based environment
A+ certification preferred
MCSE/MCP is a plus
Must possess the ability to lift at least 40 lbs.
MUST HAVE:
Desktop Support * and 3 Yrs.
NICE TO HAVE:
A+ Certification or MCSE