Job Description :
Title: Tier 2 Support Engineer
Duration: 6 Month Contract to Hire
Location: Allen, Texas

Will take escalations from Tier I
The Tier II Support Engineer is responsible for diagnosing and resolving the more complex customer issues through phone, web, email, and direct customer interaction.
Attend ECN meetings trying to document new products prior to release
Interface with Engineering Department on customer issues and comments
Identify problems that are known to involve extensive research
Address any systems that require video or data recovery beyond the scope of Fleet Manager Utility
Intermediate level with SQL (Hands On) OR PowerShell
Windows servers/ Mircosoft Server
Previous technical support/engineering/trouble shooting experience
Extensive PC/Networking troubleshooting experience desired


Client : Confidential