Job Description :
Call Center Operation: (Avaya is out as they have decided to move to Genesys as

platform)



Job Description:

A

Genesys





·         Requirements (Must Have)

Requires a minimum of  2 years of relevant experience in a Call Center environment

using Genesys call center applications with Avaya phone switches.



Must be familiar with Avaya Call Routing, Avaya Vectoring and Genesys application

version 8.0 and above. Particularly Avaya Site Administration tool, CMS Supervisor,

One-X communicator, Genesys Administrator, Configuration Manager, Solution control

Interface, CC Analyzer and Hyperion Reporting environment,



Requirements (Desired)

Genesys Multimedia applications such as Interaction Server, Contact Server, Email

Server, Chat Server, Genesys Communication Server for Siebel

Exposure to Avaya EMC applications

Verint Call Recording and WFM applications

Integration to SalesForce.Com and other CRM systems