Job Description :
US Tech Solutions is seeking a “Desktop Support Analyst” for a 12 Months Contract position with a client in San Francisco, California.

Responsibilities:
Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers, as well as iOS devices in a networked environment
Install and configure software
Set up and configure printers, scanners, and other peripherals
Maintain and troubleshoot audio visual equipment
Document issue resolution using the help desk ticketing system, document knowledge base and other articles in SharePoint
Maintain inventory of all hardware and software resources and parts-
Maintain excellent communication with all end users and other members of the technology department
Work with outside vendors as needed
Execute other assigned tasks as delegated by the Manager of IT Support

Requirements:
Ability to clearly communicate technical concepts to non-technical people
Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures
Ability to multi-task in a fast-paced environment
2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS)
Experience working with O365, SharePoint and Office 2013
Some knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc
Some knowledge of Active Directory concepts and administration
Someone who is comfortable working in front of executives
Experience working with laptops – will be supporting at least 700 laptops
Experience with Avaya or similar?
Soft skills required for the job: Customer oriented person, positive and friendly attitude, patient, polite, problem-solver by nature, highly conscientious and persuasive.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About US Tech Solutions:
US Tech Solutions is a new age leading total talent solutions provider. Our current revenues are in excess of $140 Million annually. Our staffing solutions include multiple labor categories like IT, Scientific, Clinical, Engineering, Finance, and Professional. We currently support over 80 Fortune 500 clients and are a top supplier in various contingent labor programs. We have established a COE for delivery in each labor category. We have multiple customers across verticals including Finance, Pharma, Healthcare, Utility/Energy, Insurance, Public Sector, Telecom and Technology/SI. US Tech recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and goals. To learn more about US Tech Solutions and to view all our available career opportunities, please visit us at .
“US Tech is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.”

Thank you for your time.

Apurba Gupta
US Tech Solutions
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